Communication | Meaning, Importance, Means, Functions & Advantages

Communication involves the exchange of messages or information between individuals or locations, utilizing various forms such as oral, written, or visual communication.   Significance of Communication in Commerce: Establishes connections among business professionals. Raises awareness of goods and services, leading to increased demand and sales. Facilitates the settlement of business debts through methods like mail […]

Communication involves the exchange of messages or information between individuals or locations, utilizing various forms such as oral, written, or visual communication.

 

Significance of Communication in Commerce:

  1. Establishes connections among business professionals.
  2. Raises awareness of goods and services, leading to increased demand and sales.
  3. Facilitates the settlement of business debts through methods like mail transfer.
  4. Enables the control of vehicles like ships, airplanes, and spacecraft using wireless communication.
  5. Supports mail-order business transactions.
  6. Connects the global economy, fostering international trade.
  7. Aids in the distribution of essential business documents and goods.
  8. Reduces costs and risks associated with travel for business transactions.

 

Means of Communication:

  1. Posters
  2. Radio
  3. Television
  4. Letters
  5. Telephone
  6. Telegrams
  7. Telex
  8. Internet
  9. Satellite
  10. Post office

 

Functions/Services of NIPOST (Nigerian Postal Service):

  1. Issuance of postage stamps
  2. Ordinary letter post
  3. Parcel post
  4. Registered letters
  5. Express letters
  6. Private boxes (P.O Box) and bags (P.M.B)
  7. Poste Restante
  8. Recorded Delivery
  9. Business Reply Services
  10. Licensing of franking machines
  11. Free post
  12. Air mail services
  13. Acting as an agent of payment
  14. Cash on Delivery (C.O.D) services
  15. Acts as a savings bank
  16. Provision of means of payment (e.g., postal orders, money orders)

 

Functions/Services of NITEL (Nigerian Telecommunications Limited):

  1. Telephone services
  2. GSM services (via MTEL)
  3. Telex services (for printed messages via teleprinters)
  4. Satellite services (e.g., live transmissions of games and events)
  5. Data Transmission Services
  6. Provision of Telephone Directories
  7. Telegram Services

 

Functions/Advantages of Courier Services:

  1. Fast and secure delivery of mails and parcels
  2. Handling air cargo and bulky shipments
  3. Nationwide and worldwide services, extending to rural areas
  4. Twenty-four-hour services
  5. Insurance coverage for important mails and parcels
  6. Personal and cordial service
  7. Employment opportunities provided by courier companies

 

Differences between Courier Services and Post Office Services:

Insurance Coverage:

    1. Courier Services: Typically offer insurance for materials being transported.
    2. Postal Services: Generally do not provide insurance coverage for shipped items.

Loss of Goods:

  1. Courier Services: Experience low rates of loss for transported goods.
  2. Postal Services: Tend to have higher instances of loss for shipped items.

Cost:

  1. Courier Services: Often associated with higher costs.
  2. Postal Services: Generally considered more cost-effective or relatively cheaper.

Service Speed and Efficiency:

  1. Courier Services: Known for quick, efficient, and reliable delivery services.
  2. Postal Services: Might be perceived as slower and less efficient in service.

Service Hours:

  1. Courier Services: Typically operate for longer hours, providing extended services.
  2. Postal Services: Often have limited service hours, especially in comparison to courier services.

Coverage Area:

  1. Courier Services: Offer nationwide and worldwide coverage, reaching even remote areas.
  2. Postal Services: Have limited coverage and might not extend to certain regions or activities.

Customer Relationship:

  1. Courier Services: Maintain a more personal and cordial relationship with customers.
  2. Postal Services: Often provide less personal attention to customers.

Door-to-Door Service:

  1. Courier Services: Frequently provide door-to-door services for the convenience of customers.
  2. Postal Services: Typically do not offer door-to-door services and may require recipients to collect items from a designated location.

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